Returns & Refunds Policy

At Gisena, we are committed to providing high-quality handmade jewelry. However, due to the nature of our products and the costs involved, we Do Not Offer Returns or Exchanges. The cost of processing a return or exchange is equivalent to the value of the item itself. This makes it unsustainable for us to accept returns without significantly increasing prices, which we aim to avoid in order to keep our products affordable for our customers.

To help you make the best decision, we provide detailed product descriptions, sizing guides, and high-quality photos on each product page. If you need any assistance or have questions about a product before purchasing, please contact us—we are happy to help.

We appreciate your understanding and thank you for supporting our small business!